Evolving Customer Experience With Amazon Connect An Ai Based Contact Centre Solution

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Customer service expectations continue to evolve and call centres are about to change before our eyes. By capturing and analysing customer service interactions, you can better identify the root cause of issues and improve first-call resolution and customer satisfaction. In this session, learn how to integrate Amazon Connect, a modern, cloud-based contact centre and AWS machine learning services to quickly process and analyse thousands of customer conversations and gain valuable insights. Hear NSW Health talk about their adoption of Amazon Connect and how they plan to continue to enhance agent & customer experience.

Speaker: Zoe Pelbart, Account Executive, AWS

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  • AWS re:Invent 2020: Responsive customer service with Amazon Connect ( Download)
  • CCW 2020: Rethink Your Contact Center With Amazon Connect ( Download)
  • AWS re:Invent 2023 - What’s next in contact centers with Amazon Connect and generative AI (BIZ216) ( Download)
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  • Machine Learning Powered Contact Centers with Amazon Connect | Amazon Web Services ( Download)
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  • AWS Summit Online ASEAN 2020 | The Art of the Possible: Amazon Connect Customer Service Experience ( Download)
  • AWS re:Invent 2018: Customizing Your Amazon Connect Contact Center (BAP309) ( Download)
  • Next Gen Innovation: Enhancing Your Contact Center with Amazon Connect for the Public Sector ( Download)
  • AWS re:Invent 2018: Bring the Power of AI to Your Amazon Connect Contact Center (BAP322-R1) ( Download)

Author

Ariyani

Como educador, estou profundamente engajado no desenvolvimento dos estudantes em ambiente escolar, adotando métodos pedagógicos que valorizam conexões genuínas e são movidos por inovação e fervor. É minha vocação guiar os alunos na jornada de se tornarem uma geração notável, empregando estratégias de ensino amplamente aclamadas por prestigiadas instituições acadêmicas ao redor do globo - events.zulekhahospitals.com