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Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost. Amazon Connect is based on the same contact center technology used by Amazon customer service associates around the world to power millions of customer conversations. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required. There are no up-front payments or long-term commitments and no infrastructure to manage with Amazon Connect; customers pay by the minute for Amazon Connect usage plus any associated telephony services.
- Amazon Connect Delivers Personalized Customer Experience for Your Contact Center ( Download)
- Evolving Customer Experience with Amazon Connect, An AI-Based Contact Centre Solution ( Download)
- AWS Summit SF 2022 - Unleash innovation in your contact center with Amazon Connect (BIZ101) ( Download)
- CCW 2020: Rethink Your Contact Center With Amazon Connect ( Download)
- AWS Summit DC 2021: Transform your contact center with Amazon Connect ( Download)
- AWS re:Invent 2017: Amazon Connect Delivers Personalized Customer Experiences (BAP202) ( Download)
- Next Gen Innovation: Enhancing Your Contact Center with Amazon Connect for the Public Sector ( Download)
- AWS re:Invent 2022 - What’s new in contact centers with Amazon Connect (BIZ202) ( Download)
- CX Doers: How to design exceptional Machine Customer Experiences - hosted by Ian Golding, CCXP ( Download)
- AWS re:Invent 2023 - Personalize omnichannel customer experience with Amazon Connect (BIZ218) ( Download)
- AWS re:Invent 2018: Customizing Your Amazon Connect Contact Center (BAP309) ( Download)
- AWS re:Invent 2022 - Deliver resilient, personalized experience at scale w/Amazon Connect (BIZ208) ( Download)
- AWS re:Invent 2020: Personalized service with Amazon Connect Customer Profiles ( Download)
- AWS re:Invent 2023 - Transform your contact center using generative AI in Amazon Connect (BIZ222) ( Download)
- Amazon Connect: 4 Steps to Transforming Your Customer Contact Center ( Download)
