Best Western, a hotels and resorts brand with 4,500+ locations worldwide, migrated its contact center to Amazon Connect in just one month amidst COVID-19. Learn how it streamlined customer experiences and routing logic by adopting an Amazon Connect contact flow design. This design allows Best Western to navigate various customer experiences across multiple languages, backend integrations, and build environments within the same contact flows, reducing management complexity by 51%. Learn how it automated its prompt recording process by building dynamic messaging logic that supports 14 languages and 35+ countries, and how it reduced its annual telecom expense by $200,000, eliminating associated hardware and moving agents to remote work environments.
Learn more about re:Invent 2020 at bit.ly/3c4NSdY
Subscribe:
More AWS videos bit.ly/2O3zS75
More AWS events videos bit.ly/316g9t4
#AWS #AWSEvents
- AWS re:Invent 2020: How Best Western built a modular and dynamic contact center ( Download)
- AWS re:Invent 2020: Build a modern technology foundation for your company's future ( Download)
- AWS re:Invent 2020: Architecting cross-channel intelligent customer engagements ( Download)
- AWS re:Invent 2020: The value of innovation in challenging times ( Download)
- AWS re:Invent 2020: How do you innovate to drive business outcomes ( Download)
- AWS re:Invent 2020: Responsive customer service with Amazon Connect ( Download)
- AWS re:Invent 2020: Accelerating next-generation direct-to-consumer experiences ( Download)
- AWS re:Invent 2020: Solve customer issues quickly with Amazon Connect Wisdom ( Download)
- AWS re:Invent 2020: Reality check: Moving data lakes from storage to strategic (2nd Watch) ( Download)
- AWS re:Invent 2018: Transform the Modern Contact Center Using Machine Learning & Analytics (AIM304) ( Download)
- AWS re:Invent 2020: Origin Energy delivers great agent and customer experiences ( Download)
- AWS re:Invent 2020: Rapidly deploying social services on Amazon Connect ( Download)
- AWS re:Invent 2019: Beyond five 9s: Lessons from our highest available data planes (ARC349-R1) ( Download)
- AWS re:Invent 2020: Closing the digital divide with accessible technology ( Download)
- Migration Best Practices and Resources: Moving Your Contact Center to Amazon Connect ( Download)
