As one of Australia’s largest integrated energy companies serving over 4 million customers, Origin is focused on providing customers with affordable, reliable, and sustainable energy as well as outstanding customer experience. Hear how Amazon Connect powers Origin’s customer experience transformation, which has increased call quality scores, improved customer satisfaction, and increased agent productivity. Origin shares its recipe for success and its innovation roadmap for the future to deliver continuous improvement for its customers.
Learn more about re:Invent 2020 at bit.ly/3c4NSdY
Subscribe:
More AWS videos bit.ly/2O3zS75
More AWS events videos bit.ly/316g9t4
#AWS #AWSEvents
- AWS re:Invent 2020: Origin Energy delivers great agent and customer experiences ( Download)
- AWS re:Invent 2021 - Deliver exceptional customer experiences with AWS Business Applications ( Download)
- AWS re:Invent 2020: Accelerating next-generation direct-to-consumer experiences ( Download)
- AWS re:Invent 2020: Solve customer issues quickly with Amazon Connect Wisdom ( Download)
- AWS re:Invent 2020: PGE’s customer and operational improvement journey with AWS ( Download)
- AWS re:Invent 2020: Multilingual omnichannel contact center ( Download)
- AWS re:Invent 2020: Prioritize, assign, track, & automate agent work: Amazon Connect Tasks ( Download)
- AWS re:Invent 2020: Simulating city-scale transport behavior with AWS ( Download)
- Utility Digital Customer Engagement with Amazon Connect ( Download)
- AWS re:Invent 2020: How Best Western built a modular and dynamic contact center ( Download)
- AWS re:Invent 2020 - Vector on Using AWS to Create its New Energy Platform | AWS Events ( Download)
- AWS re:Invent 2020: Transform contact centers into experience centers for a resilient future (Wipro) ( Download)
- AWS re:Invent 2020: Reimagine business applications from the ground up ( Download)
- AWS re:Invent 2020: Rapidly deploying social services on Amazon Connect ( Download)
- AWS re:Invent 2020: Pushing contact center boundaries with Salesforce and AWS ( Download)
