Analyzing customer service interactions across channels provides a complete 360-degree view of customers. By capturing all interactions, you can better identify the root cause of issues and improve first-call resolution and customer satisfaction. In this session, learn how to integrate Amazon Connect and AWS machine learning services, such Amazon Lex, Amazon Transcribe, and Amazon Comprehend, to quickly process and analyze thousands of customer conversations and gain valuable insights. With speech and text analytics, you can pick up on emerging service-related trends before they get escalated or identify and address a potential widespread problem at its inception.
- AWS re:Invent 2018: Transform the Modern Contact Center Using Machine Learning & Analytics (AIM304) ( Download)
- AWS re:Invent 2018: Bring the Power of AI to Your Amazon Connect Contact Center (BAP322-R1) ( Download)
- AWS re:Invent 2018: Customizing Your Amazon Connect Contact Center (BAP309) ( Download)
- AWS re:Invent 2018: Customer-Centric Contact Centers w/ Amazon Connect & Machine Learning (FSV301) ( Download)
- Add Intelligence to Your Contact Center with Machine Learning ( Download)
- AWS re:Invent 2018: Implementation of Amazon Connect, Powered by Accenture (FSV306-S) ( Download)
- AWS re:Invent 2018: Moving Large Scale Contact Centers to Amazon Connect (BAP324) ( Download)
- AWS re:Invent 2018: Smart & Interactive Apps with Intelligent Language Services on AWS (AIM303-R1) ( Download)
- AWS re:Invent 2018: Machine Learning at the Edge (AIM302) ( Download)
- AWS re:Invent 2020: How Best Western built a modular and dynamic contact center ( Download)
- Modernize Your Contact Center with AI: Gain Valuable Insights by Transcribing Recordings ( Download)
- AWS re:Invent 2018: Deep Learning for Developers: An Introduction, Featuring Samsung SDS (AIM301-R) ( Download)
- AWS re:Invent 2018: Deep Learning Applications Using Apache MXNet, Featuring Workday (AIM407-R) ( Download)
- AWS Contact Center Intelligence (CCI) Solutions Partner Demos for Self-Service Virtual Agents ( Download)
- AWS re:Invent 2019: Omnichannel cloud contact center with Amazon Connect (DEM155) ( Download)
