Sage Crm Business Workflow Engine

Sage CRM has unique workflow capabilities not found in other CRM application. Specifically, the flowchart-based business process workflow engine allows you to define your specific business processes, rules and conditions and walk users through those steps and stages without them necessarily knowing what to do, and when.
This is complimented by the escalation system which allows you to define conditional actions, "if - then - do" rules that execute automatically.
The advanced workflow capabilities found in Sage CRM are normally found only in high end add-on solutions for other CRM applications. This video gives you a short introduction to those capabilities