This video talks about the Best Practices for a new or critical case. It also discusses how to escalate an existing case should the moment arise. This is the last video in the Customer Support Resources Made Simple video series for Palo Alto Networks.
Learn more here: live.paloaltonetworks.com/t5/blogs/customer-support-made-simple/ba-p/331496
- Opening a New Critical Case / Escalation Methods Palo Alto Networks ( Download)
- SaaS Security - Customer Support Portal ( Download)
- Palo Alto Networks exposes customer support cases and attachments ( Download)
- Palo Alto Firewall Security Policy Rule Configurations and Fundamental ( Download)
- GlobalProtect Reporting and Security Assurance Palo Alto Networks ( Download)
- Customer Support Resources Made Simple Introduction - Palo Alto Networks ( Download)
- PANCast Episode 19: Helping TAC Help You ( Download)
- Palo Alto Tech Support File [2024] ( Download)
- Inside Win32k Exploitation ( Download)
- Palo Alto Network's Award Winning Global Customer Support ( Download)
- How to Generate and Upload a Tech Support File for paloalto firewall ( Download)
- Unit 42 Brings the Pain (Ep 27) Learning Happy Hour ( Download)
- Palo Alto Networks Online Customer Resources - LIVEcommunity ( Download)
- Role-Based Access Control (RBAC) on Palo Alto Networks Firewall ( Download)
- Open case escalation to Escalation notification manager ( Download)
