Journey Science is a cross-functional discipline that combines research-based insights with data-driven evidence in order to understand, predict, and optimize the customer journey at every touchpoint. With journey science you can deliver better omnichannel experiences and achieve your business goals.
In this session you’ll learn:
- How to approach business challenges from the customer perspective
- How journey science can give your brand a competitive edge
- How to capitalize on journey-driven opportunities
- Journey Science: The Next Frontier in Data-Driven Customer Experience ( Download)
- Navigating the Next Frontier in Customer Experience With Conversational AI ( Download)
- Customer experience: the new frontier of competitive advantage ( Download)
- The Next Frontier in Digital Customer Engagement - Bold360 demo (Xperience 2021 Day 1 Keynote) ( Download)
- Why Customer Experience Management (CXM) is the New Frontier for the Forward Thinking ( Download)
- AWS re:Invent 2022 - The next frontier: Driving innovation with platform standardization (PRT221) ( Download)
- Domino's, Microsoft, Beachbody- Next Frontier of Data: Customer Expectations Meet Digital Innovation ( Download)
- An Algorithmic View of Smart Living: The Next Frontier by Sajal K. Das ( Download)
- Automate, Integrate, and Scale: How to Use Google Apps Script for Data Workflows and AI ( Download)
- SREcon19 Asia/Pacific - Edge Computing: The Next Frontier for Distributed Systems ( Download)
- Space: The next frontier for Australian innovation ( Download)
- The Next Frontier of Blockchain ( Download)
- Shailesh Kumar – Reasoning: The Next Frontier in Data Science ( Download)
- [Full video] Johnson Controls x SGInnovate: Smart Cities and The New Frontier of Built Environment ( Download)
- Unsupervised Learning: The Next Frontier in A.I. w/ Briana Brownell (Episode 31) #DataTalk ( Download)
