Aws Summit London 2024 Transform Your Customer Experience With Amazon Connect Biz201

Transform your customer experience with Amazon Connect, AWS’s AI-powered contact center

Transform your customer experience (CX) at scale with Amazon Connect, AWS’s AI-powered contact center. In this session we will introduce you to Amazon Connect and demonstrate how to increase agent productivity with generative AI. We will walk you through on how to measure, track, and improve performance using AI-powered analytics and optimization capabilities. We will be joined by Jeff Bennett - VP Operations, Zepz, a leading cross border remittance business that provides international money transfer, to share their migration journey to Amazon Connect. You will learn the approach taken by Zepz on the use of voice and chat channels, IVR implementation with Chatbots and the impact of AI-powered analytics.

ABOUT AWS
Amazon Web Services (AWS) hosts events, both online and in-person, bringing the cloud computing community together to connect, collaborate, and learn from AWS experts. AWS is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to lower costs, become more agile, and innovate faster.

  • AWS Summit London 2024 - Transform your customer experience with Amazon Connect (BIZ201) ( Download)

Author

Ariyani

Como educador, estou profundamente engajado no desenvolvimento dos estudantes em ambiente escolar, adotando métodos pedagógicos que valorizam conexões genuínas e são movidos por inovação e fervor. É minha vocação guiar os alunos na jornada de se tornarem uma geração notável, empregando estratégias de ensino amplamente aclamadas por prestigiadas instituições acadêmicas ao redor do globo - events.zulekhahospitals.com